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  • 1. Are micro deposits used to validate A2A transfers? I heard that there's a new NACHA rule about that. Public
    Preview
    The CU*BASE A2A toolkit does not use micro deposits. Your credit union must configure the third-party FI information in CU*BASE prior to the member having access to initiate A2A transactions, so you are responsible for performing the appropriate validations on the ownership of the account prior to any transfers being initiated. Since we do not use micro deposits, this rule change does not apply to the A2A Transfers feature available via CU*BASE and our online/mobile banking products. micro  More...
  • 2. Can you explain how the NACHA Web Debit Rule relates to the Membership Opening Process (MOP) and A2A transfers? Public
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    When a new member joins your credit union through MOP, they can fund their account with a plastic from another FI. Magic-Wrighter uses this information to debit the member via the plastics rails, then credits the member in CU*BASE via ACH. Therefore, because no ACH debit transaction is being originated, we do not believe there is any need to opt into the Magic-Wrighter Web Debit Validation service if you offer funding via your MOP site. As far as the CU*BASE A2A toolkit in partnership with Mag  More...
  • 3. Does the Pay Anyone micro-app support two-factor authentication? Public
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    No. The Pay Anyone micro-app does not support two-factor authentication (2FA). The Pay Anyone micro-app does support the use of MACO . Your credit union can activate 2FA for the It's Me 247 interface of Pay Anyone (Person-to-Person/ P2P transfers). Learn more in the related links below.
  • 4. How do I align receipts on my OkiData 320 Turbo printer? Public
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    On the receipt printer, follow these steps: Press the Park Key Press the Quiet Key twice Press the Load Key Press and hold the Tear Key to see where it will print To adjust, while sill holding the Tear Key down, press and hold the Shift Key. Release the Tear Key and then press and hold either the Micro Feed Up or Micro Feed Down Key down until it gets to where you want to print Release all keys. To test follow step 4 again.
  • 5. I purchased a Dell computer, which now is not working correctly. What is the number for Dell technical support? Public
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    The phone number for general support at Dell is 1-800-624-9896 . Be prepared to give Dell the 7-character service tag ID which is on the computer case. dell optiplex
  • 6. What Network Operating System does CU*BASE use? Public
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    CU*BASE runs on the IBM iSeries platform utilizing the i5 Operating System. The System i platform comes integrated with the components necessary to support robust business computing including the operating system, database, security, communications and networking, middleware, application servers and more. System i5 models can run multiple operating systems and applications simultaneously. They support applications running in IBM i5/OS®, Microsoft® Windows®1, Linux®, IBM AIX 5L&tr  More...